Due to continued expansion, we are looking to hire a Customer Relation Expert to join our growing team.
Company Overview
Mortgage Advice Bureau is the UK’s largest mortgage network, with access to over 12,000 products
from 90 UK lenders. We specialise in providing expert advice to a range of clients. This includes first
time buyers applying through help to buy, families looking to expand their homes and landlords adding to their portfolio.
We are committed to providing a memorable service to our clients.
Key responsibilities include:
- Inbound and outbound calls, maximising every opportunity with clients they speak to
- Qualify and warm the client up prior to discussions with the Mortgage Advisers and passing clients over as Hot Key Transfers and booked appointments
- Nurture all future opportunities through to becoming ‘hot’ leads to advisers
- Ideally, achieve early customer engagement and ‘buy in’ with the business so the client wants to proceed with further discussions
- Proactively manage all new leads delivered into the business
- Liaise with lead suppliers when required
- Liaise with internal and external stakeholders as and when required
The Key Skills Required for the Position include:
- Excellent time and diary management
- Highly self-motivated with the ability to work as an individual and as part of a team
- Ability to exceed challenging targets
- Confident communicator with both clients, introducers and colleagues
Additional Rs & Rs:
- Initial data entry
- Responsible for maintaining robust, accurate and reliable MI
- Deliver outstanding customer service and experience at all times
- Follow pre-defined contact strategy
- Booking appointments into adviser diaries
- Responsible for daily communication with advisers on case updates
- Set customers’ expectations in terms of service and quality
- Represent the business in an exemplary manner in all areas
This is a full-time role based in Edinburgh city centre.
Hours of work will be between 9am and 7.30pm This will originally be 9am-5pm during training and then move to a 9am – 5pm and 11:30am – 7.30pm rotation.
The company will work with the successful applicant to set clear objectives – based around strategic requirements and around key initiatives.
If you think you can accomplish the above and are looking for a post in a career focused, energising office then we would like to hear from you.
Job Types: Full-time, Permanent
If you would like to apply, please send your CV to: [email protected]