Matt Lowndes, Transformation Director for Customer Experience

Matt Lowndes is Transformation Director for Customer Experience at Mortgage Advice Bureau, where he leads programmes that improve the experience for consumers and advisers across every stage of the advice journey. Working across product, technology and operations, he is responsible for turning strategic priorities into practical, people-focused change.

Matt has extensive experience delivering business transformation, with a particular interest in how data, technology and collaboration can simplify complex processes and improve outcomes. He works closely with teams across MAB and with external partners to shape future customer journeys and support innovation across the market.

Matt brings a practical perspective on how technology, data and collaboration can improve customer journeys. His experience spans customer experience transformation, product delivery and operational change, giving him a unique view of the opportunities and challenges facing brokers as the industry continues to evolve.