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The direct contact with my mortgage advisor was great and he always kept me up to date whenever a new update arose surrounding my mortgage. In the grand scheme of things my overall experience was positive However, I did run into some issues. On two separate occasions I did not hear back from the company for multiple weeks after providing requested documentation. My advisor would finally get in touch with me asking why I hadn’t sent in the documentation and when I told them I had, they would quickly check and confirmed they had actually received it weeks before hand. Finally, I was initially told my costs would likely be £250.00 for the amount I planned to remortgage with a chance it could be higher charge of £499.00 due to the type of mortgage I was taking out. I obviously ended being charged the higher amount. I would have preferred to be told the charge was 499.00 with a small chance of it being reduced to 250.00. Again I must emphasise my overall experience was positive, hence the reason I was content to pay the higher price without raising issue.

Donna W has been superb, AGAIN! I recently used donna for another BTL mortgage and and my main resi re-mortgage and as ever was super quick and efficient. She's always on hand to help and offer the best advice. Thanks again Donna

Absolutely fantastic service from Priya, shes been a star and great help during this process so far. As first time buyers my husband and I could not have had a smoother, faster or better experience! Thank you would absolutely recommend!

Christina has helped us twice with all mortgage and she is extremely helpful

Since the middle of May 2026, I have worked with my mortgage broker Nigel Trott, who I had been recommended by a friend of one of my parents, and from my experience working with him I have many great words to say about his service and support. Using his endless knowledge and experience, he has provided me incredible amount of support and guidance, as well as being kind, approachable and patient in the process. With his support he has made the entire process far less stressful, and has been able to provide guidance on the best mortgage deals for me, which for me has been extremely reassuring during the process in purchasing my next property. Thanks to his incredible help I have been fortunate enough to receive both a mortgage in principle and mortgage offer. Because of this I highly recommend Nigel and I look forward to continue working with him until the completion of my purchase of my next property. Thank you Nigel for your support.

The lady I dealt with was extremely polite and professional and can be highly recommended

Rachel was extremely helpful and clear on all points and kept us informed throughout the whole process.

Good communication professional Everything was explained well in advance Made getting the mortgage straightforward A friendly service

We had an excellent experience with Mortgage Advice Bureau from start to finish. The whole process was explained clearly, and we felt supported every step of the way. Our adviser Otis Powell was knowledgeable, professional, and always available to answer our questions, making what could have been a stressful process feel straightforward and manageable. When I say questions we always had a lots of questions, but nothing was ever an issue. We had a few hiccups along the way with a couple of mortgage companies until will found the right one for us but communication was prompt and transparent throughout, and we always felt that our best interests were the priority. Thanks to their expertise, we was able to secure a mortgage that suited our needs. I would highly recommend Mortgage Advice Bureau to anyone looking for reliable, friendly, and professional mortgage advice. Thank you for making the experience so easy and stress-free! Also would like to thank Katie for all her hard working throughout the mortgage process, prompt responses and information provided when needed.

We've been buying our first home off our landlord and Sam has been a really great help! He's been really helpful with navigating the whole process and it's clear he has a great deal of experience with this. Plus he's a great guy, and lovely to talk to. A good safe pair of hands.