Being a first-time buyer, buying a property and the unknown processes that comes with it is a very daunting thought.
At the beginning of my journey, many stories and experiences were shared by family and friends and online research was conducted with some uncomfortable first-time experiences reviewed.
Despite these factors, I took the plunge into the great unknown. This was when I met George.
On my first interaction with George, he put me at ease straight away. With the embarrassment of admitting to him that I had no prior experience or knowledge of buying property; I felt extremely out of my comfort zone.
George gave me reassurance that everything would be fine. He explained everything would be relayed to me in terminology I would understand, and all questions and queries would be addressed; no matter how big or small. George was a man of his word.
Throughout the process, George’s guidance and professionalism was outstanding. He is an absolute credit to your team/department/organisation. To himself and his colleagues, he may only be doing a job but to me, he gave me confidence in a process I was unfamiliar with and unaccustomed to.
George was always available to talk with me when I was uncertain of something or/and I needed something explained. He was never too busy and was always consistent. This to me was fundamental in such circumstances and George delivered; every single time.
I remember saying to George at one point, I recalled people telling me how stressful buying a property is, especially as a first-time buyer. I was constantly expecting/waiting/anticipating for this stress to hit. Not once during the process did this stress occur. I put this down to George’s professionalism and client-focused approach when dealing with my purchase.
Now that I have been through the process, I can honestly say it has been one of the most stress-free experiences I have ever gone through. I owe this outlook to the professionalism of Mortgage Advice Bureau and from George.
I would like to take this opportunity to thank you for my extremely positive experience in buying my first property, and I look forward to using your services again in the future.